PRIVACY POLICY.

Grace Point Air & Ground Logistics LLC (“GracePoint,” “we,” “us,” or “our”) respects the privacy of customers, drivers, applicants, business contacts and website visitors. This Privacy Policy describes the categories of information we may collect, how we use that information and the choices available to individuals.

Information We Collect

We may collect contact information, company information, shipment details, billing information, account credentials, driver application information, delivery documentation, device information and other information submitted through our website, portals or business communications.

Quote Requests and Contact Forms

When you request a quote or contact GracePoint, we may collect your name, company, email, phone number, shipment origin, destination, requested service, timing, shipment characteristics and message content.

Customer and Driver Accounts

Authenticated portals may process account information, shipment history, documents, invoices, profile details and login activity. Driver accounts may also process vehicle, onboarding and service-area information.

Shipment Information

Transportation records may include pickup and delivery addresses, shipment descriptions, service requirements, timestamps, driver assignments, status milestones, route data and delivery records.

GPS and Location Data

When location-enabled driver workflows are used, GracePoint may process device location information for dispatch, shipment visibility, route coordination, geofence validation, delivery confirmation, safety, audit and service-quality purposes.

Delivery Photos, Signatures and POD

GracePoint may collect pickup photos, delivery photos, recipient names, electronic signatures, proof-of-delivery records and related timestamps when required for a shipment.

Invoices and Payment Providers

GracePoint may process billing contacts, invoice information and payment status. Where third-party payment processors are used, payment-card information is handled by the payment provider rather than stored directly by GracePoint unless expressly stated otherwise.

Cookies and Analytics

The website may use cookies, server logs or analytics technologies to understand site usage, maintain sessions, improve security and support website functionality. Users may manage cookies through browser settings where available.

Email Notifications

GracePoint may send operational email messages related to quotes, orders, shipment milestones, POD availability, invoices, recruiting and account activity.

How We Use Information

We use information to provide transportation services, communicate with customers and drivers, manage dispatch and billing, process applications, maintain records, improve our systems, prevent misuse and satisfy legal or contractual obligations.

Information Sharing

Information may be shared with customers, assigned transportation providers, independent contractors, service providers, payment processors, technology providers, legal advisers, insurers or government authorities when reasonably necessary for service delivery, compliance, security or legal obligations.

Security

GracePoint uses administrative, technical and organizational safeguards appropriate to the information and systems involved. No method of electronic storage or transmission can be guaranteed to be completely secure.

Retention

Information may be retained for as long as reasonably necessary for transportation operations, billing, claims, legal obligations, recordkeeping, security and legitimate business needs.

Your Choices and Rights

Depending on applicable law, individuals may have rights concerning access, correction, deletion or use of certain personal information. Requests may be submitted to dispatch@gracepointagl.com.

Children

GracePoint’s services and website are intended for commercial and adult users and are not directed to children under 13.

Policy Updates

We may update this Privacy Policy from time to time. The version posted on gracepointagl.com will reflect the current policy.

AI-Assisted Website Support and Live Chat

When you use the GracePoint website support chat, we may collect the messages you send and related technical information needed to operate the service. General support questions may be processed by a third-party artificial-intelligence service provider acting as a service provider to GracePoint. The AI assistant is intended for general website and service information and is not used as the authoritative source for shipment status, final pricing, or account-specific decisions.

If you request live staff assistance or submit an email-support request, we may collect your name, email address, optional phone number, message content, chat transcript, timestamps, and limited technical information such as IP address for security and abuse prevention. These records may be used to respond to your request, operate customer support, investigate service issues, prevent abuse, and improve support operations.

GracePoint may use essential session cookies or similar server-session mechanisms to maintain secure support and portal sessions. Support records are retained only as reasonably necessary for operational, security, legal, and customer-service purposes.

Contact

Privacy inquiries may be sent to dispatch@gracepointagl.com or by calling 640-248-9099.